+ 12,700 SATISFIED CUSTOMERS IN 2018 !

THANK YOU FOR YOUR CONFIDENCE.

FAQ

 WHAT ARE YOUR COMMITMENTS ?

    The goal of POWER-LOAD™ is to provide you with a unique and quality product. We are very rigorous and our main criteria are design, practicality and of course quality. Much more than just an online store, Power-Load is a whole philosophy around performance and technology.

     

     IS YOUR PRODUCT QUALITY ?

      Our main objective is to guarantee the quality of our product. To do so, the product was examined by a jury of experts before being marketed. Our sales team regularly checks the strength and durability of the orders we ship. Our warehouses and employees are subject to very specific standards.

       

       ARE PAYMENTS SECURE ?

        We use the two most secure Internet platforms: STRIPE & PAYPAL! These two platforms are external to our servers so none of your information (credit / debit card number, bank account number, password, etc.) are available for us. In addition, our website has the latest SSL protection technologies and the most secure certificates on the Web.

         

         WHAT ARE THE CONDITIONS OF REFUND ?

          We apply the “satisfied or your money back” policy! You can contact us during the first 24 hours after placing your order for a full refund without any special reason. Then you have 14 days from the receipt of your item to request a return or refund.

          If you do not receive your product within 40 days we will refund you in full.

           

           CAN I CHANGE MY ORDER ?

            You have a 24 hours delay after placing your order to modify your information of delivery or your identity information.

             

             I ORDERED SEVERAL ITEMS BUT ONLY 1 HAS ARRIVED DO ? 
             
            Do not panic! It's completely normal. We have several warehouses which means that your items do not leave the same place at the same time. The rest of your order will arrive in the next days.

             

             HOW CAN I CONTACT YOU ?

            If you have any question, feel free to contact our support available 24/7 on our "Contact us" page.